Privacy Policy
Effective Date: July 17, 2026
At COSMOWORKS, we believe that your privacy is important. Whether you visit our website, book an appointment, purchase our products, or enroll in our academy, we are committed to handling your personal information responsibly and securely.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you regarding your personal data.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that helps us provide quality services and improve your experience with COSMOWORKS.
The information we collect may include your name, mobile number, email address, postal address, appointment details, course registration details, product purchase information, and any other details you voluntarily provide while contacting us or using our services.
For certain treatments and consultations, we may also collect information related to your skin, hair, medical history relevant to the treatment, allergies, treatment preferences, consultation notes, and treatment progress. Such information is collected only to provide safe and personalized care.
When you browse our website, technical information such as your IP address, browser type, operating system, pages visited, and device information may also be collected automatically to improve website performance and security.
How We Use Your Information
Your information is used to deliver the services you request and to improve your overall experience with COSMOWORKS.
This includes scheduling appointments, providing consultations and treatments, processing purchases, delivering products, managing academy admissions, responding to enquiries, maintaining customer records, improving our services, and providing customer support.
With your permission or where permitted by law, we may also send you appointment reminders, important service updates, educational information, promotional offers, and news about our products, services, and training programs.
Communication
If you provide your contact details, you may receive communications from COSMOWORKS through phone calls, SMS, WhatsApp, or email.
These communications may include appointment confirmations, reminders, follow-up care instructions, product recommendations, academy updates, customer support messages, and promotional campaigns.
You may choose to stop receiving promotional messages at any time by contacting us or using the unsubscribe option where available.
Payments
When you make a payment for products or services, payment transactions are processed through secure and trusted payment gateway providers.
COSMOWORKS does not store your complete debit card details, credit card details, CVV, UPI PIN, passwords, or banking credentials.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, understand how visitors use our website, and enhance overall website performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties.
We may share information only when necessary to provide our services, including with payment providers, technology partners, delivery partners, consultants, academy partners, and government authorities where required by law.
Any third party receiving your information is expected to protect it and use it only for the purpose for which it was shared.
Data Security
Protecting your information is important to us.
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Although we take appropriate precautions, no online system can guarantee complete security.
Data Retention
We retain personal information only for as long as necessary to provide our services, maintain customer records, comply with legal obligations, resolve disputes, and improve our business operations.
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Rights
Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate information, update your details, request deletion of your information where legally permitted, or withdraw your consent for promotional communications.
Requests relating to your personal information may be submitted using the contact details provided below.
Third-Party Services
Our website may contain links to external websites or social media platforms.
COSMOWORKS is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are intended for adults. Where services are provided to individuals under the age of 18, the consent of a parent or legal guardian is required.
We do not knowingly collect personal information from children without appropriate authorization.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be published on this page along with the revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
This Privacy Policy is intended to help you understand how COSMOWORKS collects, uses, protects, and manages your personal information. We appreciate the trust you place in us and remain committed to safeguarding your privacy.